Specialist Services

Comprehensive hearing care, diagnostics and personalised rehabilitation

Our Clinical Services

Evidence-based assessment and treatment tailored to your needs.

Maintenance, Repairs & Parts

We provide hearing aid maintenance, repairs, a full range of replacement parts, batteries and accessories. Repairs can also be arranged at reception for your convenience.

The ear is a clever and complex organ that allows us to hear and helps us keep our balance. It has three main parts: the outer ear, middle ear, and inner ear.

Outer Ear

The outer ear includes the pinna (the part you can see) and the ear canal.

The pinna works like a funnel, collecting sound from the environment and directing it into the ear canal. It also helps your brain work out where sounds are coming from by subtly changing how sound enters the ear.

The ear canal carries sound down toward the eardrum. It is slightly curved and has tiny hairs and ear wax (cerumen), which help protect the ear by trapping dust, dirt, and foreign objects.

Middle Ear

The middle ear sits just behind the eardrum and contains the eardrum and three small bones called the ossicles:

  • Malleus (hammer)
  • Incus (anvil)
  • Stapes (stirrup)

When sound reaches the eardrum, it causes it to vibrate. These vibrations are passed along the ossicles, which amplify the sound and send it into the inner ear.

Inner Ear

The inner ear contains the cochlea (for hearing) and the balance system (vestibular system).

The cochlea is a small, snail-shaped, fluid-filled structure. When sound vibrations enter it, they move through the fluid and stimulate tiny sensory cells called hair cells.

Different hair cells respond to different pitches:

  • High-pitched sounds are detected at the base of the cochlea
  • Low-pitched sounds are detected toward the top

How We Hear

When hair cells are stimulated, they turn sound vibrations into electrical signals. These signals travel along the hearing nerve (auditory nerve) to the brain, where they are interpreted as sound.

Hearing loss is a very common condition, affecting around 1 in 6 Australians. With increasing exposure to loud noise (such as headphones and concerts) and an ageing population, this is expected to rise to 1 in 4 people by 2050.

Hearing loss can affect people in different ways depending on where the problem occurs in the hearing system.

This is the most common type of hearing loss. It happens when there is damage to:

  • The inner ear (cochlea), or
  • The hearing nerve that sends sound to the brain

Inside the cochlea are tiny sensory cells called hair cells. These cells pick up sound vibrations and send signals to the brain. If they are damaged, sound becomes unclear or softer.

Common symptoms:

  • Speech sounds unclear or “muffled”
  • Difficulty hearing in noisy places (cafes, restaurants, groups)
  • Needing to increase volume on TV or phone
  • Ringing in the ears (tinnitus)

Common causes:

  • Age-related hearing loss (gradual wear and tear of hair cells over time)
  • Noise exposure (loud music, power tools, firearms, headphones at high volume)
  • Medical conditions, genetics, some infections, and certain medications

High-pitched hearing is usually affected first, which is why some sounds (like women’s or children’s voices) may become harder to hear early on.

Other Types of Hearing Problems

“Hidden” Hearing Loss

This type of hearing damage is mild and may not show up on a standard hearing test.

People with hidden hearing loss often:

  • Hear fine in quiet environments
  • Struggle to understand speech in noisy places
  • Find group conversations difficult

It is commonly linked to long-term noise exposure.

Auditory Processing Difficulties (CAPD)

This is not a problem with the ears themselves, but how the brain processes sound.

Even when hearing tests are normal, a person may have difficulty:

  • Understanding speech, especially in background noise
  • Following spoken instructions
  • Locating where sounds are coming from
  • Keeping up with conversations or learning in noisy environments

This is more commonly identified in children and may improve over time or with therapy and training.

The good news is that most types of hearing loss are highly manageable. With the right support, most people are able to significantly improve how they hear and communicate day-to-day.

Hearing Aids: Modern hearing aids are discreet, comfortable, and far more advanced than most people expect. They can be customised to your specific hearing profile and lifestyle, whether you spend time in noisy workplaces, enjoy music, or primarily want to follow conversations at home. Our audiologists will help you find the right fit.

Cochlear Implants: For people with severe or profound hearing loss who don’t benefit from hearing aids, a cochlear implant may be an option. We work with cochlear implant recipients to support their rehabilitation journey.

Hearing Rehabilitation: Beyond devices, rehabilitation strategies such as auditory training, communication tips, and environmental adjustments can make a meaningful difference, especially for those with auditory processing difficulties or adjusting to new hearing aids.

Tinnitus Management: If ringing or buzzing in the ears is affecting your quality of life, targeted tinnitus management programs can help reduce its impact and improve your day-to-day comfort.

Ear Wax Removal: Sometimes what feels like hearing loss is simply a blockage. Safe, professional wax removal can restore clarity quickly and comfortably.

The earlier hearing loss is identified and treated, the better the outcomes. Book a comprehensive hearing assessment with one of our Canberra audiologists today.

Not sure what you need?

Book a consultation and we’ll guide you through the right assessment and treatment options. Or contact us at (02) 6156 4474